Shipping policy

Processing Time: All orders are processed within 1-3 business days.  Orders are not shipped or delivered on weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.  Delivery delays occasionally occur.  

Shipment Confirmation & Order Tracking:  You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).  The tracking number will be active within 24 hours. 

Customs, Duties, and Taxes:  Oli&Liv,LLC is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages:  Oli&Liv, LLC is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.  

International Shipping Policy:  We currently ship outside of USA.  However, we are not responsible for any additional shipping costs, customs fees, or taxes that may be incurred.  

Returns Policy:  Our Return & Refund Policy provides detailed information about options and procedures for returning your order.